Shipping: All items are shipped within 1-3 business days. Lighting Option ships daily through either the following shipping methods such as UPS and USPS.
Shipping charges are based on address location and are packaged safely with durable box and packaging materials included in our shipping/handling. Please note, any incorrect shipping addresses provided will incur an additional charge if the package is returned to our facility. If you decide to cancel the order after the package has been returned, this will follow our returns policy in which you will be subjected to a 20% restocking fee.
Returns: All items are eligible for refunds unless specified. To request for a refund or an order cancellation, please submit to firstname.lastname@example.org.
You may return products within 15 days of shipment date, subject to the following:
A restocking fee of 20%, plus the cost of shipping the product to you will be withheld from the refund for products without manufacturer’s defects. Shipments outside the U.S. are subject to a 30% restocking fee.
Any returned products must not be used, istalled modified in any way. All returned products will need to be in it's original packaging content
If you are purchasing certain products that require specific cuts such as ropes, or light strips in a custom length, these items are not eligible for a refund.
If your product has been received either DOA, defective, or damaged, we will issue an exchange. Please make sure to sign the package after you have clearly inspected it and that there is no visible signs of damage. If you do receive a damaged shipment, you will need to notify us immediately within 24 hours of receiving your package.
You may cancel your order any time before you the package has been shipped. Any orders that has not yet been shipped will not incur any charges and your charge will be voided. If your package has been shipped, you will be subject to our returns policy section.